heliosj's news, thoughts, geek stuff, and more...

To the orignal poster of this blog:
From the screen shots of your modem, the TRX levels of your signal is too high. the screen shots show a 58 power. the modem will shut down at 61 which would explain the intermittant problem you were having. The forward level is on target but the trx level to high. This means the return path to the DOCSIS server's was lower than spec. this should have been seen and resolved
I am so sorry you were put through this ordeal. but I have to say that I do not know all the in and outs of the problem to make a fair comment I am just seeing one thing from your screen shots that would make me dig deeper to resolve the problem. I feel the largest problem with cable companies is the lack of understanding of their own product and the rarity that their customer's may have the answer to all their questions to fix the problem. I come across people who know nothing about what they are complaining about to people who know exactly what they are talking about. The best way to solve a problem is to have all the information you need to tackle the problem. I myself try to be the last person to ever needs to be at a house for any reason and when I leave i give my Cell # to the customer to keep it that way "Personally Responsible" I always get myself in trouble with Mgmt because of my attitude towards mgmt. with this stance. Trust me when I say Bright House wants to provide the best Customer Service there is but you must fight your way thru the people that will treat you like a job not as a customer. the number one problem in my area is that Mgmt will force 10-14 jobs on us in a 8 hour shift most homes need 1 hours worth of attention do the math someone gets shorted.

Again my apologies