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Brighthouse is a mismanaged company. Right from their website which doesn't accept complaints from its customers , to its nighttime workers which have had a longtime history of harrassing customers.
Cable boxes can be reset from their office by its employees and by anyone calling its service number and simply entering a customers home phone number. I found this out simply by replacing my home phone number listed with them. I proved it was on their end.
I feel your pain and wish someone would sue them for all their back payments.This is a monopoly pure and simple acting on powerless customers.
Their commercials make me sick, it is our elected officials who allow this to occur in this day and age.